Question 1

How long will it take to receive my item(s)?

Accepted Answer

See estimated PROCESSING times below:

Original Art = 2-5 business days 
Prints, Apparel, Tote Bags, Phone Cases, etc = up to 2-3 weeks
Canvas Prints = 2-4 weeks
Pre-orders = 3-6 weeks

Most of the items in my shop are made to order - this means that they are made to your exact specifications after your order has been placed. This allows me to offer a variety of color and size options for each of my designs. Made to order items are fulfilled via third party manufacturers. Once the shipping label has been created, the tracking information will be sent via email.

On average, domestic shipping takes 2-5 business days & international shipping takes 5-15 business days.

Tracking numbers may take up to 72 hours to update. If you do not receive a tracking number within the allotted time frame, please check your spam/junk folders.

*Made-to-order items include: most apparel, tote bags, prints, canvas prints, phone cases, etc

Question 2

What is the refund policy?

Accepted Answer

All sales are final.

Question 3

What is the shipping policy?

Accepted Answer

Please make sure your address is correct (including apartment number). I am not responsible for orders that are returned/ lost due to incorrect or incomplete address details.
If you received your tracking information but your package has gone missing or hasn't been delivered, please check with your local post office or mail carrier. I am not responsible for items lost once shipped.

Question 4

Shipping Insurance?

Accepted Answer

If you would like to add shipping insurance to your order, please reach out to me.

info@purdieart.com

Question 5

Do you ship internationally?

Accepted Answer

Yes. Please email me directly to have an item shipped outside of the US. 
 
info@purdieart.com
 
* I am not responsible for any fees incurred for international shipments held at customs (customs/duties fees) or for packages lost in the mail.

Question 6

How can I fix a mistake on an order already placed?

Accepted Answer

Please contact me within 24 hours of placing an order that needs to be altered. 
If you notice a mistake with an item you've received, please contact me within 72 hours of delivery to resolve the issue.

info@purdieart.com

Question 7

My order was returned, how can I go about re-shipping?

Accepted Answer

If an item is returned to me (or one of my manufacturers), please notify me via email for an invoice to re-ship. 
 
Email: info@purdieart.com

Question 8

How do I safely wash my new Purdie Art Apparel?

Accepted Answer

Please click here to read washing instructions.

Question 9

What is the difference between a print and a canvas print?

Accepted Answer

A regular print is printed on thick matte paper while a canvas print is printed on a stretched canvas to mimic the original painting. Canvas prints are hand crafted by a family-owned business & come ready to hang.

Question 10

Do you offer payment plans?

Accepted Answer

Yes, currently payment plans are offered for original art.
 
How they work: 
 
1. Email me with the painting title you would like to finance. The first installment will be sent to you as an invoice. 
2. Pay monthly installments for the next 3 months via invoice. 
3. Once you have paid the final installment, the painting(s) will be shipped to you (for free).
 
Payment plans are similar to layway. The first installment is 25% of the total price and must be paid up front. Doing this will reserve the artwork just for you! 
The following three installments are also 25% of the total price.
The painting will NOT be shipped until the balance is paid in full. You will have 3 months to complete the payment, although you can pay it off sooner. 
As a courtesy to my valued customers, you will not be paying any interest when you purchase art through the agreed payment plan. 
Payments are made via my website. You will receive an invoice monthly and be expected to pay by the agreed upon date. 
 
Cancellation Policy: 
If for some reason you would like to cancel your payment plan and receive a refund (after paying one or more installments) you may do so, under the following conditions:
- You notify me immediately by email so that the artwork can be put back on the market
- You will be charged a 25% fee (the first installment) to accomodate the time that the artwork was off of the market.
 
Non-Payment/Failure to Communicate: 
If for any reason you cannot make the monthly payment, please email me right away. If there is no communication for 60 consecutive days, you will be in default & the payment plan will be terminated. This means that the reserved artwork will go back on the market & you forfeit any payments you have already made. Again, this means you will not receieve the artwork nor any refund if there is no communication from you, the customer, for 60 consecutive days. 
 
Please make sure you read this information thoroughly before making the first installment. Once the first payment is made, you are agreeing to the terms and conditions outlined above.
 
If you have any other questions, feel free to email me!
 
Email: info@purdieart.com

Question 11

How much are custom pieces?

Accepted Answer

Typically, customs pieces start at $250 + shipping. Please check the Custom Art Inquiry page for more information.

Question 12

My order was incorrect or damaged upon arrival - what do I do?

Accepted Answer

No worries! Reach out to me with your order number & pictures of the item so we can figure out how to replace and/or re-make your order.

info@purdieart.com

PURDIE ART

Frequently Asked Questions

How long will it take to receive my item(s)?

What is the refund policy?

What is the shipping policy?

Shipping Insurance?

Do you ship internationally?

How can I fix a mistake on an order already placed?

My order was returned, how can I go about re-shipping?

How do I safely wash my new Purdie Art Apparel?

What is the difference between a print and a canvas print?

Do you offer payment plans?

How much are custom pieces?

My order was incorrect or damaged upon arrival - what do I do?